Help Center

An annual subscription includes servers, maintenance and upgrades for teams that want to launch quickly. Source-code delivery suits customers with technical teams who need extensive customization. Both options are available to suit your budget and team.

The H5 service-account version can launch in as little as 1 hour, a WeChat mini program in 3 hours, and a mobile app in 6 hours. Deployment, configuration and host training can be completed on the day you sign up.

Prepare your business license, business bank account or legal representative's bank details for payment setup, your WeChat mini-program or service-account entity, and your logo and broadcast visuals. Our implementation team handles the technical configuration.

Subscriptions include server and bandwidth resources. For higher concurrency or special compliance requirements, dedicated deployment is available using servers you purchase with our configuration assistance.

You can upgrade by paying the difference while retaining existing data. Downgrades and cancellations follow your contract. Your data can be exported.

Capacity depends on your plan. Standard plans suit hundreds to thousands of viewers; Professional and Enterprise plans support higher concurrency and expansion. Share your estimated peak audience with a consultant to confirm suitable capacity.

Yes. The Enterprise plan supports a dedicated domain and mini program under your brand, with customizable broadcast pages, launch screens and sharing cards.

No. Hosts can scan a code on their phones to go live. For professional production, OBS desktop streaming supports cameras, windows, slides and up to eight sources.

Yes. Add products, adjust stock, issue limited-time coupons, run flash sales and check orders without ending the broadcast. Real-time order notifications help hosts manage sales.

Yes. Link viewers to your H5 store, mini-program pages, Pinduoduo, Taobao, JD or WeChat stores. You can choose whether to use the built-in store.

Members, orders, broadcasts and viewing-time data can be exported to Excel. Your customer data belongs to you.

The system supports sequential, random and threshold-based merchant account switching, approval assistance and T+0/T+1 settlement. Contact us to confirm payment-provider requirements and limits for your business.

Dynamic watermarks, recording detection and stream encryption provide three layers of protection. Moving user IDs and phone-number watermarks help trace copies to viewer accounts.

No. Gambling and fraudulent business categories are not accepted. This is part of our commitment to stable and compliant operations.

The platform operator holds a value-added telecommunications license (冀B2-20220538), ICP and public-security registrations, software credentials and information-system security registrations.

24/7 technical support is available through your customer success manager and technical support group. We also assist with your first broadcast and help resolve issues during live sessions.